Published April 23, 2025 10:30pm PDT
LOS ANGELES – Sarah Chen becomes emotional when discussing her beloved dog, Zoe.
“It’s been a nightmare… I’m constantly in tears… She means everything to me,” Sarah expressed through her sobs.
Zoe, an eight-year-old Brussels Griffon mix, went missing on March 17 while under the supervision of a sitter hired through the Rover app. According to Sarah, the sitter confessed to leaving Zoe alone in their home with the door wide open.
RELATED STORY: Sitter from ‘Rover’ app accused of losing French bulldog ‘Mushie’
“They admitted they messed up… left the door open and abandoned her in their apartment,” she recounted.
Since ZoeS disappearance, Sarah has dedicated every day to searching for her. She has placed numerous flyers throughout her South Bay neighborhood and even transformed her car into a mobile billboard in hopes that someone might spot Zoe.
The Background:
A mere six months ago, another pet owner shared a similar distressing story when their dog Mushie vanished while being cared for by a Rover sitter. Mushie remains missing today as her family continues their search efforts.
Explore Further:
< p datav d-n117278 > Numerous pet owners have come forward online with accusations against Rover for permitting inexperienced sitters to care for animals—some of whom reportedly lost pets entrusted to them.< / p >
< p datav d-n117278 > “I just didn’t feel like they cared at all,” Sarah lamented. Zoe’s bed and food bowls remain untouched in their usual spot—a constant reminder of her absence. Despite this heartache, Sarah clings to hope that she will be reunited with her “little one.”
< p datav d-n117278 > ”I just want other pet owners to be aware about Rover,” she added.< / p >
< p original-articled postdata v-ed26887a datav d-n117278 > The Other Side:< / p >
< p datav d-n117278 > In response to our inquiry regarding this incident,rover provided the following statement:< / p >
< blockquote >< i>“In rare cases where a pet becomes separated from its caregiver,our Trust and Safety team works tirelessly on recovery efforts.We utilize various resources including posting flyers in search areas and sharing facts on online lost pet forums that notify local veterinarians and shelters about missing pets while also offering ample rewards for information leading back home.” We engage local communities of caregivers as well so they can assist us during these searches.” Our team has employed all these methods in an effort to locate Zoe; we continue working alongside Zoe’s family hoping for a safe reunion.”
< P DATAV D-N117278 > However , SARAH CLAIMS THE SUPPORT HAS NOT BEEN SUFFICIENT . WHILE ROVER OFFERED A $1 ,000 REWARD , SHE SAYS THEY NEVER HELPED WITH FLYERS OR DIRECTLY ASSISTED IN THE ONGOING SEARCH .
< P DATAV D-N117278 > “I just want Rover held accountable for this situation and take more action,” she stated.< / P >
< P ORIGINAL ARTICLE POST DATA V EC26887A DATA V D N1117287 WHAT YOU CAN DO :
If you have seen Zoe or have any information regarding her whereabouts,please contact Sarah at 310-291-0100.
if you have any leads on Mushie’s location or sightings please reach out at 760–960–9272.
The Source:The details presented here are derived from an interview with Sarah Chen along with press releases from the Rover app and previous reports by FOX 11 news outlets.